BSNL - Land Line
Not rectified dead phone complaint for 2 months

TELEPHONE NUMBER - 04762865104, THIS PHONE IS DEAD FOR MORE THAN 2 MONTHS, COMPLAINT REGISTERED SEVERAL TIMES

1STLEVEL - REGISTERED COMPLAINT AT 198 SEVERAL TIMES

2ND LEVEL - CALLLED MANAPALLY EXCHANGE ON TELEPHONE NUMBER 2862000 AND HEY AGREED TO SEND FILED ENGGINEERS, BUT NOTHING HAPPNED

3RD LEVEL - PERSONALLY WENT TO KARUNAGAPALLY AREA MANAGER AND COMPLAITED - NOTHING HAPPENED

4TH LEVEL - MAIL SEND TO CHIEF GENERAL MANAGER KERALA CIRCLE AND CC TO KOLLAM GM - NOTHING HAPPNED

TODAY I CALLED MANAPALLY EXCHANGE TO KNOW THE REASON FOR NON RESOLUTION - THEY TOLD ME THEY HAVE NO STAFF TO RECIFY THE COMPLAINT AND TO CALL SUB DIVISIONAL OFFICER OCHIRA

IS IT A PROPER WAY FOR RESONCE FROM INDIA'S NO 1 SERVICE PROVIDER?

IS THEIR ANY FURTHER ESCALATION MATRIX AVAILABLE FOR A CUSTOMER TO RECTIFY HIS TELEPHONE COMPLAINT??

Company: BSNL - Land Line
Country: India
State: Kerala
City: Kollam

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