TATA Indicom
Indifference and over exploitation

The Tata Indicom service is very good on its technical side, but is the worst as far as customer service is concerned. Through their telemarketing, they sold me a koyecera hand set whose battery was found weak the very next. It is three weeks, no one wants to help me. The service agent comes to the house for selling the piece, but does not care to come and replace the battery. An 80 year old person is asked to travel long distance to their service center, stand in queue and beg them to change the battery.

The worst part of it is no senior executive is available on phone to answer the call or look into the complaint. All the mails sent to the Nodal Officer remains unanswered.

They impose an exorbitant tariff on you and do not even care to inform the existing customers of the different tariff revisions done from time to time. When this is pointed out and requests are made for change in tariff, they ask you to wait for a month, impose the same tariff to get more money from you before the change is effected. Either the staff members are thoroughly inefficient or their system itself needs revamping.

I don't understand how such a big organization like TATAs are turning a blind eye to the numerous complaints made by the customers.

Ramanan

Company: TATA Indicom
Country: India

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