Bsnl prepaid
Prepaid sim validity not extended

Dear Sir/Madam,

I have a BSNL prepaid sim from UP East (mob. no.: 8004800366). Currently I am working in Manali (HP). When I checked the balance by *123#, it said "Your Account Balance is 'xxx'. Your Credit expires on May 17 and Service Expires on Jun 01." So I recharged it with Rs. 45 on 17/05 at 01:11:41 (ref. no. 662466582). But the validity of my account is not extended and showing the same as previous. After that I thought may be its in roaming, so I have to recharge it from UP. So I called my friend in Allahabad and he recharged the number with Rs. 110 on 17/05 at 07:03:25 PM (ref. no. 663239906), but the validity is still showing the same. At night I also recharged it online with sms pack of rs 13 but result is same. Now I am unable to call or sms from this sim since 18/05 (its showing call ended and sms not sent) and result of *123# is showing the same "Your Account Balance is 'xxx'. Your Credit expires on May 17 and Service Expires on Jun 01."

I also booked a complaint (Docket No. E19UP33286270) on bsnl customer care portal but have not received any response.

Thanks & Regards,

Siddheshwar Kumar

E-mail: sid8july@gmail.com

Mob: 919625350804

Company: Bsnl prepaid
Country: India

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