BSNL prepaid mobile connection excel
Not responding customer service

This is to write you on behalf of my wife, Smt Dipsikha Daw, user of the BSNL mobile bearing no. 9433359383 continuously making attempt to contact the concerned customer. But there is no body to receive the call to entertain the bona-fied customer. First of all it is the practice of the BSNL customer care even in midnight also though it is published that they are attending the customers' complaints round the clock. Initially when TRAI has announced the scheme of 1paise for 1 second rate BSNL charged Rs. 46/- which would be effective for one year, even they have sent message in this regard both for my wife as well as for myself as I am also the user of BSNL mobile. After one month it has come to our knowledge that this is only valid for a month. If I have to enjoy the above rate I have to pay Rs. 45/- which would be valid for one year. However, I have availed this facililty and enjoying still now. Similarly I also applied for my wife but the request is reverted back and ultimately it is not accepting the request and BSNL it charging the earlier rate of Re.0.90 per minute. In view of this a number of times I am attempting to contact the customer care but nobody is there to accept the call. Please look into the matter to get relief from this over charging rate which is desirable from a government organisation like BSNL.

Company: BSNL prepaid mobile connection excel
Country: India

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