BSNL - prepaid mobile phone
Non-Approved subscription and deductions from balance

Dear Sir

From last month it has been observed and informed at BSNL Customer Care regarding the UN-approved deductions made regularly for updating different-different services without our confirmation / permission on our phone no.9414440861.

We have informed at BSNL Customer Care many times two of the latest complaint nos are K30RJ669671 dt.30.11.11 and L01RJ671808 dt.01.12.11 but no response nor we have been refunded our amount wrongly deducted.

I don't know in this time of competition, is BSNL wants to close down the mobile service-as their are forcing their customers to switch to other service providers because of such problems. Are they creating such UN-necessary problems so that the customers will leave. The computerised phone services provided for customers are also not working properly, they gets corrupted / hanged after calling 2-3 times. Our phone gets disconnected before getting any solution from the department, so we have to call many times to resolve our pending issues and we will call for clearance of issues. Please rectify the computerised system so that UN-necessary problems can be avoided in future.

Company: BSNL - prepaid mobile phone
Country: India
State: Rajasthan
City: Jaipur

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