TATA TeleServices
Poor service by TATA telecommunication

I am a subscriber to TATA postpaid connection with tel. no. 07622-645153. The connection was taken some 5 months back.. While taking connection, TATA people gave a refurbished set (in place of a new white 350T as demanded by me) with a request that as there was shortage of sets presently, the same would be replaced by a new set very soon. I believed them and took the connection and I did not worry because the set was working. However, within a month's time the set got defective with a typical hanging problem. On complaint, it was replaced again by a refurbished set. That set again gave problem related to malfunctioning of a switch and on complaint, it was also replaced again by a refurbished set. Similar thing happened four times and today it is the fifth set with me within a span of five months. Every time when the problem is faced of one or other type, the service remains affected for two - three days. The present set goes OFF very frequently sometimes without even being used for one hour.

In such scenario, this time I have insisted your people to give a new set only. But they have not done so. As the service is fully unsatisfactory, I have not paid my dues with a request to stop subscription, but TATA people at Katni have not agreed to even take the application. The service is presently suspended due to non of my faults. In such situation, I am being forced to seek legal and other helps. Though, I have informed the problem of such frequent trouble by your people at 121 but nothing has come out except assurance.

Keshav L Vishwakarma

Bungalow no. 3, Westland.

Ordnance Factory Katni

M.P.-483503

Company: TATA TeleServices
Country: India

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