Tata Teleservices Limited
Refusal of Service

I am a Tata Photon datacard customer. My account number is 908380451. Along with my bill dated 2 August I received a pamphlet offering a free Tata Indicom mobile connection. When I went to claim this offer, I was told by Srinivas, the sales officer at the Bangalore Office, that this was an old offer, not valid now. It was only on my insistence that I had received the offer four days ago and it could not be invalid that Suresh, the supervisor, agreed to grant the connection. It took another three visits to finally get the SIM card. I was told that the number would be activated in 24 hours. It has now been 168 hours, the number is still not active. I had opted for the connection due to a good experience with my Tata Photon connection. I was also planning to migrate my Airtel Blackberry connection to Tata Teleservices. However, my terrible experience with this new connection has spoiled my trust in the Tata brand.

Company: Tata Teleservices Limited
Country: India

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