Vodafone India, Pre-paid Connection
SIM blocked since last one month - Non-existent customer service

I purchased a pre-paid sim card from a local retailer at Bhimtal (Nainital), Uttarakhand on March 26 at a cost of Rs. 199 (SIM card no. 89916600006326500594). I submitted all the required documents (photo copy of my driving license and original official letter bearing my photograph for proof of residence as the house is provided by my organization). The SIM was activated same day so I purchased STD voucher and topup voucher of Rs. 200. Third day I got a SMS informing about lack of documents.

I tried to contact the customer care without success (Till date I am not able to contact any of their customer care no.). On enquiring from my retailer, I was told that the documents have been returned as the same were not signed by me. I signed the documents; but after two days my SIM was blocked. It is in this position since then.

It would have been a lot better for them and their customer, if Vodafone would spend a part of their advertisement campaign on improving their non-existent customer care and in-house procedures/infrastructure

I tried their customer care through e-mail, but it was also equally useless. They do respond but did not provide any help. Their last response was an advice to re-submit the documents, which I did nearly 10 days back.

Now I am repenting my decision to buy a Vodafone connection. I just want my money back.

Company: Vodafone India, Pre-paid Connection
Country: India

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