Airtel
Hidden deductions from prepaid balance

Airtel continues to harass me (9896121131). Despite my complaints earlier several times, some services are activated without my consent or subscription. During the last one month about Rs. 80 have been slowly deducted from my balance. Strangely enough the enquiry at *121# says that no services are presently activated. BUT the amounts are being deducted daily. My sms enquiry to 121 regarding LAST transactions reveals no previous transactions but transactions are occurring daily and balance getting reduced without my making phone calls.

I request the Airtel to provide detailed bill of all transactions that occurred in the month of May and June.

I request that the amounts deducted be reversed, the defaulting officials be made answerable for the lapse, and my phone should be completely kept out of any such unsolicited value added services. For continuous harassment & Airtel's repeated fraudulent action, Airtel is also liable to pay me suitable amount of compensation.

I have been repeatedly requesting Airtel not to activate VAS without my asking for it, but Airtel gives a damn to my request.

I am sure it is happening to thousands of other customers too and the Airtel is making illegal money in millions in this way. I am afraid of recharging my Airtel connection now and plan to shift to other telecom company instead.

Is there any method, VAS services can be blocked until these are asked for?

S R Garg

Company: Airtel
Country: India

  <     >