Airtel
Pathetic Customer Service

Even their so called Nodal Team is good for nothing. Here is the email I sent them & got the the auto response... thats it!

&-- Original Message &--

From: Abhishek

To: nodal.ncr@airtel.in

Subject: Pathetic Customer Service

Do you know how pathetic your customer service is? I would say that you DON'T SERVICE CUSTOMER - there is no customer service by Airtel. I called 121 to get some assistance on the broadband issue & I was given the answer that I am getting for the past several weeks "The server is down & will be back up by 6AM". I was asking if you guys have some kind of notification mechanism but your so called Customer Care agent (Vaibhav) hung up on me. I was not at all surprised because this is not the first time, your agent hung up.

Your IVR says that the calls be recorded, but do you ever listen those recorded calls??? I am sure you don't.

Abhishek

Company: Airtel
Country: India
Site: artel.in

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