Airtel - Chennai
Telephone transfer delay

For all the much vaunted customer service of Airtel, I had (and continue to have) a bitter experience with Airtel. All this for a shifting of telephone within Chennai. I was promised it would take 6 working days, and after 2 weeks there is no end in sight. After promising that "somebody" would get in touch in either 2 hrs or 24 hrs, and nobody doing that, all I could do was call customer care and chase them endlessly. In the end somebody who sounded like he was some kind of boss called up and apologized and said it would happen before the next day-end. No such luck. Its 3 days since and nothing has been done.

After having decided that nothing is going to happen, I went to BSNL and got a line in - hold your breath - one day! Its was installed, activated and functional in less than 20 hrs since applying! I think BSNL seems to have pulled up its socks and bettered their reputation.

Airtel - your standards are pathetic.

Company: Airtel - Chennai
Country: India

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