Land line
Delay in Telephone connection & uninformed extra charges

To whom soever it may concern,

This is T.S.Gowthaman (Cust no 09300430599, Tel # 25028794), I applied for a BSNL landline connection as on 02/01.I was the first one to apply at the Ambattur telephone exchange. I was promised a connection within a weeks time but happened was a delay in my connection which was stretched to 2 months. I was promised by the JE as usual. Give us 10 days, 15 days. Nothing happened. Waste of time, Petrol & Energy for a simple telephone connection. Finally the telephone arrived after 2 months like the metro water, I was given a Wireless & not a land line connection. I was not informed of the installation charges also. I knew it when the bill was mailed to me.1500 bucks was the installation charges. Not even the JE informed me. If i was priorly infomed I would have cancelled the connection. I went to the branch office same old story happened, Pay or Connection cut. Poor customer service absolutely pity. I finally paid the bill which i shouldnt as I was cheated by BSNL.Transaction ID BDC188978, Bank Transaction ID MCIT 0804834080, Amount 980 dated 30/04

Connection within a week as promised - nothing happened, Stretched like a Boomer for 2 months

Landline was not given but a Wireless which I did not apply for

Installation charges were never informed

I previously had a Tata indicom. I paid 1000 rs as advance, No installation charge & the handset was installed within a day.what a wonderful customer service.problems & Queries were attended immediately. The reason I wished to go with BSNL is to have a government record thats all. I guess the staffs needs training on customer service & General behaviour.

Please help me out on this issue. Money doesnot matter. I should have been notified intially at the time of application that the connection woukld take 2 months. Not even the JE knows if the connection was available or not. What a Comedy, 23am pullikesi. And the useless promises they make.

I would never go for any Governement telephone connection n not to my friends too. I thought of taking up the broad band the next month. I clearly asked them if it was feasible. Nothing happened. Do something guys!

Company: Land line
Country: India

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