Airtel
Wrong call charges

My mobile no is 9894980978 on Prepaid servise.

I am using this connection for abt past 3 years... Now when I make a call for a local Reliance no : 9345995000 on 25th of April on Time :9.24 am it have to get charged as .49 paise.. Instead of it get charged as Rs.9.20 ps / minute for which i gave a missed call for that no.. I make 2 missed calls for that no... Hence nearly of Rs.18.40 get deducted from my account At that time the call charges taken as Rs.9.20 ps/ min... When i make a call to C.Care regarding this issue... they tell me that it charges as like that due to addition of 00 (double zero) in front of the no. It is a no which get stored on my mobile for the past 3 months... Ever before call charges had not get deducted as like this... I interact with Mr. Srinivasan on Customercare... The reference no for my interaction is 20426000562... So it is not a problem on my mobile & Called no .. Its all of them are due to Network issues... I ask the C.C.Agent Mr. Srinivasan to register a complaint regarding this... But he refuses to do that & Hence i like to Register a complaint thr E-Mail... I also get the Customercare E-mail id thr Airtel C.Care Agent Mr. Prakash thr Call to Customercare .. His reference no on Customercare call is 0504056410 on 04/may on Time : 1.54pm on my mobile... Hence my Money Rs.18.20 ps have to get return back from my account... Other then I will send a E-mail to TRAI a copy for furthur actions... I think that you would not make me to so like this regarding this issue...

I am waiting for your process soon on this issue...

Company: Airtel
Country: India

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