Airtel
Online top up

Through ICICI Bank I did a online e-top transaction of amount 100Rs. The amount was debited from my account at once. But there was no e-top done. transaction ID: 000064231243. mobile no. 9731439753. My complaint was happily lodged by agent, when i spoke to him first. When I spoke the next day, I get the information that I have to fax the transaction details to airtel office @ 9845500121 / 9845600121.

I really don't understand how will the fax help and there is no dept., to which the fax goes, the agent told me fax it to Bharti India Ltd. I am really pissed off by the service provided. All airtel is doing increase customer base without increasing customer satisfaction. As online etop is a very common thing now a days. and this is the most common problem the customer can have. I see no helpdesk setup for such request.

Will give up airtel connection soon.

Company: Airtel
Country: India
Site: www.airtel.in

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