Crossroad Helpline
Poor Service

I would like to bring to your notice the poor service offered by your orgnisation. Your salespersons are not committed to the ultimate customer satisfaction.

The fact is clearly established from the incident faced by me. I have taken membership for my Alto Car from one of your sales representative 2-3 month ago and he never asked me to active my crossroad card.

On day before yesterday i.e., Nov 17, 10 in the evening, my car was not starting and hence, for the first time, I contacted to Cross road for seeking their service being one of your member. But the operator simply denied to offer service by asking that I have to active my card first and it was around 7.30 PM and the timing for card activation is between 10 AM to 6 PM. I politely requested to the gentleman over there to help me on this on special case but he simply denied to do so. I also tried to contact the sales representative who have sold me the card but his number was switch off.

However, in somehow I arrange a local mechanic and get ride to the resulted situation.

On the very next day i.e., Nov 18, 10, I called your helpline no. 011-47090909 on ext. 3 for activation of my card from 10 AM to 12.30 PM for 5 times but I have not received any response. Today also, I am trying to catch the activation guy over the same number and result still the same.

In today’s world where service industry is improving their service quality to complete their competitor and manage to retain their customer but I am sorry to say that this kind of customer experience would definitely lead to bad company name and escalation to consumer court.

I am still expecting for suitable action on my complain.

Company: Crossroad Helpline
Country: India
State: Delhi
City: North West Delhi

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