Airtel India
Airtel has lost my payment and deactivated the card

I have made payment through Citibank online, which I am doing from last couple of years, but for last month when I made payment through Citibank online on 04-May, amount is deducted from my account and Citibank says that they have transfered it to Airtel.

I have called up Airtel 2-3 times regarding the same and gave them reference number for the same. Airtel has not tried trace the transaction but instead has discontinued my card.

The issue is still pending almost 25 days now.

This is very ridiculous and is not expected from Airtel. I am using Airtel service from the day it is launched in Maharashtra. There are no issues with any payment till date. This has happened for the Add-on card which I took on Airtel request for the same.

Airtel should not have discontinued the service as we are suffering a lot because of that Airtel should consider the history of Parent card and also should try to trace the lost transaction.

Instead of helping such a long term customer Airtel is asking the customer to get in touch with Citibank, get some proof on amount transfered. The reference number is not enough for them to trace the transaction.

This shows that Airtel has no interest in retaining the customer. The Parent card too as this issue has mentally harassed me and my family. I need some way I can teach them lesson other than discontinuing.

Company: Airtel India
Country: India

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