Airtel India
No customer service!

Airtel customer support is very bad. I was a loyal customer to airtel but this incident changed my mind. My cook had stolen my phone today around 7.15 pm. I called up airtel office to find out information of the call. Mithun (Customer care representative) picked the call and explained his rules etc for not giving information. I asked him to transfer the call to supervisor but they said no manager available and all the managers gone for tea. Suggested that i need to file FIR as lost case etc. Airtel supports person who steals by the time i complete their process person will run away with my cell phone and sell also.

Next CSR James D asked me to drop the phone or he will disconnect.this cell was costly and office work would suffer as client calls on the same but no one allowed me to talk to manager or supervisor. The worst thing is they were making fun of customer. Very bad customer support. I will go to consumer forum for this.

Company: Airtel India
Country: India

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