Airtel India
Poor service!

1. I have tried to contact AIRTEL on 121 and 9849098490 to get my PUK code. But unfortunately the services are being handled by computerized answering machines with only few options to choose from and with no provision to know about PUK. Without a person to answer to such queries how can a customer be at ease with the service provider?

2. As a second option I have sent SMS to 121 for PUK code. I am prompted to type HELP and sms to 121 for a proper keyword. I have received 10 keywords, the last one relating to PUK code being ambiguous; as such even when I sent the keyword as mentioned in the message 10, I could not get the PUK code. Is there a way out?

Plz advise smb!

Company: Airtel India
Country: India

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