Airtel Mobile Recharge
Fraudulent balance Deduction

Hi,

This complaint is on behalf of my mother (Mrs. Rani Rai), who has an airtel connection, numbered 9845754101. It has come to her notice that airtel has been unnecessarily deducting and over-charging her for calls made from her number. For instance, on April 1 she noted that she had a Rs.20/- balance on her phone. After a couple of hours, when she tried to make a call (she had not received/made any calls during that time), she heard a recorded message informing her that there was no balance. On another occasion, she made a test-call to investigate this, and noticed that for a local call that lasted a couple of seconds, she was being charged Rs.3.00 as against a normal charge of Rs.0.50/- She even brought this to the notice of the customer care people, who assured her this would not happen again. However, she has noticed that this has not stopped. On browsing through this complaint board, I noticed one Mr. Swapnil Deshpande had also recently brought to notice a complaint of a similar nature. Does this mean Airtel is defrauding it's customers? I demand a quick redressal of my grievance, and urge airtel executives to look closely into this matter. Being an IT auditor, to me this seems to be a matter of grave concern and indicates corporate fraud. I shall pursue this severely if it's not heeded.

Thanks!

Pragathi Rai

Company: Airtel Mobile Recharge
Country: India

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