Airtel India
Disconnection of service without understanding the customer!

Bharti Management must review their payment collection systems. Seven days prior i.e. on 31st or same time I activated my international roaming as I was traveling to US. Yesterday middle on night some lady from Airtel called me I told me pay my phone bill immediately as I was told that my bill is Rs. 10000. I told her I am US and will arrange to pay the bill. Next morning I was surprised too see that my phone services were disconnected. I am regular payer and pay my bills in time. Inspite checking my payment records and history of defaults the action taken by airtel is inappropriate and puts me in great difficulty as I was for official business trip and need to reach people in US and my family back home...

The point is I didn't expect disconnection would happen just on the whims of call center operators and one must see the profile and background history of customer... The present system looks very efficient in disconnection but without understanding what customer is saying and without studying his profile...

Beware of AirTel!

Company: Airtel India
Country: India

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