Airtel India
Misleading Customer Care Service and Delay in connection transfer without notice

I was about to shift to my new home on August 14th and hence I raised a transfer request of my airtel internet broadband connection and telephone landline service on August 8th. The days passed and passed and I kept on calling them daily twice and thrice, following their idiotic automated process. Every day the customer care people would tell me the same thing - "We have updated the status, we have put it as high priority and it will be done by end of the day". Till now I've not seen their end of the day, and it is already August 23rd today.

Now after much emails and calling they have given the following reply:

"Thank you for writing to airtel and the opportunity to assist you.

We regret to inform you that we are unable to process your request for shifting the connection due to some technical constraint in the area.

Further, we would like to inform you that there is no outstanding amount in your account and the next bill generation date for your account is 05-08.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance."

This is ridiculous. When I raised the request on August 8th, why didn't they tell me about the issue that time? I'd already spent around 300 bucks calling their customer care center for support and everyday they just made a fool of me. Are they going to compensate for that?

And how are they going to compensate for the internet online business losses that I've made because of their poor service?

I don't want to pay any money for this month internet at all. And I don't want to pay any additional 300 rs shifting charges since these guys gave so much inconvenience to me regarding the transfer request. They shouldn't have committed to me for August 18th if they couldn't do that.

Company: Airtel India
Country: India
Site: www.airtel.in

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