Dell mobile phone
Eplacement promise

I bought a Dell mobile XCD53 around Apr'11 . within few days itself i realised what horrible set i have picked for myself. The dell phone gives a replacement garantee at the time of sale but if you go to the service center they NEVER acknowledge the same. I had visited there Noida center and with complaints they upgraded teh software and said issue resolved. Again in May'11 i had written to the dell helpline reg my compaint - the phone hangs, switch off /on on its own, while talking you will mis the voice. The 1st reply to the mail was sent to me on May 31'11 . was promised by them instrument replacement but that time the gurgaon branch was running out of stock. Its more than 4 months now and they still maintain the statement that the ph is out of stock. Last month i have visited teh service center the center manager told me that there is no stock and i will have to leave my phone with them for 5 -6 days. This clause was not told to me by the helpline so i walked out and had written to them. The mail was never replied to. Its pain to get through the dell helpline. I managed to get through in the morning today but post that not getting connetced. I was promissed a call back within 10- 15 minutes but no call. I again visited the Gurgaon center today and gues what no stock again. I wonder how could Dell be so bad. Hard earned money wasted

Company: Dell mobile phone
Country: India
State: Delhi

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