Airtel India
Improper services

Having received best service provider award, airtel should provide the best services to its customers. Even I was among the many who have faced so many problems with Airtel. My connection was disconnected 2 times without any reason. When i contacted Customer Care people i used to get fake responses saying that my connection would get reactivated within one hour, 1/2 hour etc; and the most interesting part is the answers given by CC people will not match with each others. Even they have given useless answers to me sometimes.

So many times the call got disconnected after holding for 10 to 15 min. When ever i call them they used to give a so called Complaint no which is really useless. There was no proper coverage in our area when i have taken the connection. I have reported the same to CC and again i received answers that a new tower will be installed within 1 month and this 1 month became 2, 3 and so on.

Hope being a largest service provider it will improve its services and provide proper responses to the customer.

Company: Airtel India
Country: India

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