Airtel India
Deposit amount never returned!

I was using Plan A from Airtel which was having a deposit amount of 500. Now I moved to Plan B which is not having any deposit amount (advanced rental plan). At the time of change of plan, instead of waving off this deposit amount, they promised me to send me the deposit amount of previous connection by Cheque in a months time. So I payed the 1 yr rent in advance and changed the plan.

Now even after 3 months the didn't send me the deposit amount. So for the third months bill, I paid Rs 400 less as a compensation for not receiving the deposit, and I informed the customer care regarding this...

Now what Airtel did is they deactivated my mobile connection... I dont know how they can do that, when they are having my 1 year advance rent and my deposit amount with then.. when I asked them to give me back the advance rent (Since I didnt tell them to disconnect it), they said it is not possible.

So now Airtel has to give me 1000 (1 Yr rent) 500 (deposit for previous Plan). But they disconnected my sim since I paid 400 less for my previous bill.

IS IT JUSTICE?

Company: Airtel India
Country: India

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