Airtel India
Horrible customer care service!

I possess a prepaid connection taken on my mother's name. I have been using it for the past two year. I had subscribed for hello tunes and picture messages. About three months ago I had unsubscribed for picture messages. Then about 25 days back i started getting the picture messages again.

I tired contacting 121 their customer care number but no response as it is automated and takes too much of time. I called a post paid customer care executive who was not helpful either and only told me to get back to 121. On the third inquiry with the post paid customer care executive i was given a number 98400 98400 which no one was picking up. After searching on the internet. I got a toll free number 600 600 for problems related to recharge of prepaid an amount of six bucks was deducted from my prepaid account. I then searched for the email id which was 121@airtelindia.com.

I sent them a mail with my grievance and asked them to return my cash which was deducted from my prepaid amount as well return the other amount for prepaid messages as I had unsubscribed for the picture messages and without my assent they had started sending it again. The amount available on my card is over. But the irony is that i do not receive any picture messages and am having a negative balance -16.73 which keeps increasing by 1 daily.

So much for automated systems and so much for customer care. I guess if i recharge i will lose the entire amount only on the negative balance which I do not understand for what it is being deducted.

Beware people!

Company: Airtel India
Country: India

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