Airtel
Ill descripancy

My postpaid mobile number is 9940065494 and an unfortunate customer for the 5 th year, when i approched the c, service

for change of bill plan in Nov to reduce my bills from an average of 2300/- to further down, but by end of december when i received my bill i was shocked to see my bill has gone up to 3600/-, i expressed my shock to the cust service dept by calling 121 from my mobile and they confirmed that the complaint will be viewed with care and in 48 hours it would be resolved, i too get a call from Airtel not for service and to collect the bill sent by them through various agencies. The same Airtel has a facility of topping with 60/- for 20000 sms, but in a peculier manner they charged me 1300/- for using SMS

There is no point in advertising with saying that best service provider? winner without solving single genuine customer

service query solved. I cant spent time in running behind these irresponsible officers where their idea to act only as a collection agent for outstanding bill dues. IHAVE NO OBJECTION TO PAY MY ACTUAL DUES IT IS WHOLLY THE MISTAKE COMMITTED BY UNTRAINED CUSTOMER SERVICE OFFICERS, LEAVING ALL THE AMOUNT CHARGED FOR SMS AND PENALTY, HPOING FOR A QUERY RESOLVED INTIME AND TO DO SOME THING FOR THE FIRST TIME AS A CUSTOMER SERVICE, FORGET AS COLLECTION AGENT AND SPEND ATLEAST ONE MINUTE IF I DESERVE THE SAME

C.SUBRAMANIAN (PLEASE REFER MY BILLS OF NOV/DECEMBER AND JAN

Company: Airtel
Country: India
Site: www.airtel.in

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