Airtel - Mumbai
Deactivation of VAS Service problem

To: AIRTEL,

I am a Airtel Subscriber from more than 3 years and from more than 6 months I am facing very bad services from Airtel. The subject is I asked to activate Mobile Office on my mobile it took more than 2 days to activate, and as per TAT given is 6 hrs. Its OK!!!

And after using the services 4-5 days I Request to deactivate service and I got answers from agent is System is Down/or in upgradation, some time calls are not picked or kept on mute after picking up phone and I am doing this since 4 days I spoke with Mrudula (supervisor) Isak, Rina, Shailesh etc. so called customer care Associates first these guys don't have soft skill training how to speak with customer including supervisor and they are not maintaining customer call records to verify customer really called or not cause I got different answers from different Agents and my services are still active so who is going to pay this and headache given to me. You guys are responsible to my money and inconvenience I hope u'll take necessary action not for me but other Airtel Family Members.

Company: Airtel - Mumbai
Country: India

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