EMPLOYEE
Wrong activation of GPRS

Recently I changed my cell phone. Today on trial base I tried to surfing Internet through my new handset. After 3-4 min of use when I checked my balance, I realised that net charges is quite high compare to other mobile service provider. Deducted of Rs. 11 for 3-4 min of use. So I called to your customer care for some suitable scheme/ plan. I talked with one customer care representative name Mr. Sandeep. He explained me the scheme and saying that only one plan is applicable for my instrument. i.e. 100 Rs. activation and surfing extra. I told him that, this is quite costly. So I clearly told him to send this scheme by message, so I can understand the scheme. He sent me one message. I tried to forward that message on 111, 56054 and 144. After that I got one message. And it was an activation message and written "your phone data pack has been activated". Later on I checked and realised that Rs. 100 deducted from my a/c balance. However I was just trying to knowing that scheme. Later on I called again to your customer care dept., they hold... transfer... hold... about 30 minutes and last saying they can't do anything.

In this whole thing, in my opinion there is misunderstanding between your customer care representative and me. If I request to activate of GPRS, why I denied to using of that after activation? However till minute, I have not used a single minute of GPRS and right now I don’t require it. So I request you to reverse the activation charges of Rs. 100 in my a/c and close this matter.

Waiting for your positive reply. Your early reply highly appreciated.

My cell no. is 9909442992

Company: EMPLOYEE
Country: India
State: Gujarat
City: Valsad

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