Reliance Mobile CDMA
Misinformation from customer care

Due to the misinformation about a s.t.d. offer provided by the customer care representative, a wrong recharge was done by me. i came to realize the recharge was not right when currency was cut for my first call. when i first contacted the senior supervisor, the accepted the mistake and said that the recharge could be reverted. but when i went for the revert, the reliance web world said that the revert can be done only if the amount used is less than 10 rs. the next day when i contacted the customer care, they say that they never misinform ever... they are not ready to accept a human error even though i insisted them to trace back to the recorded call i made to the customer care!

Company: Reliance Mobile CDMA
Country: India

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