I have got a connection from Airtel (Advance Rental Plan Rs. 699 for one year) associated with mobile phone number 9958799570. However, I have only used the number for one year. After the completion od one year I received a call whether I wish to continue the plan again, I said NO and the next day I received a message that the same plan has been started again. I called up the customer service of Airtel and they refused to de-activate the plan.
I also received a call from them and asked them that I would not like to continue my number and I am ready to pay my bill. I requested them to charge the advance rental on prorata basis as I would be using the number and ready to pay the usages but only after I received the corrected bill that means rental to be charged on prorata basis not for the whole year. But they did not agree to me.
Now the number has been completely deactivated and late fees is being added.
My usages (including rental of 2 months) is Rs 600 only. And I am going to pay that much only nothing beyond that.
I need your help regarding this matter.
Thanks in advance.
Regards,
Sanjay Tyagi
[email protected]
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