Bharti Airtel
Custmer care executives mis behaviou

Sir,

I am also using a Pre-paid no. 07897493003 other than my Post-paid no. 07897490003 activated from Lucknow but due to some work I am using them in ghaziabad from 5 days.

From evening 9.30 PM on 15.01.2011 the balance of my prepaid no. Was deducting @Rs 0.60 per minute without any usage, for which I sent a SMS at *121# as asked by the service provider to stop any value added service which may have started by mistake but the deduction even though did not stopped and it started @ Rs.3.00 per 30 seconds and on calling to the customer care no. One of your executive Mr. Ashok's behavior was very annoying when I asked for the customer care mail ID, when he told that we cannot process your request of de-activating your value added service as our server is not functioning properly and you call as after 4 hours. Even his so called senior Mr. Vipin on asking the Mail ID he provided me the web page detail www.airtelorg.com and told that this is our mail ID and disconnected the phone.

Even now continuously balance is being deducted from my mobile and I am not at all responsible for this after 11.30 after the last conversation with your executives.

Kindly do the needful and reply me at the earliest.

Or else I will file a written complaint against our department in consumer court.

Regards,

Sunil Kumar Singh

07897490003

Company: Bharti Airtel
Country: India

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