Bharti Airtel
Amount refund for incorrect deduction

I have a prepaid connection since over 7 years. I have been using GPRS by paying Rs. 98 monthly for 2GB usage.

On Dec 17 it deducted Rs. 262 from my account suddenly when i was on a call and disconnected saying insufficient balance.

On Dec 19 when i gave a complaint i was assured that within 24 working hours the amount will be refunded and i was given a complaint number - 3121835936300

Then i have been regularly following up and they are not responding on phone. Then i started sending emails to support to which they replied back saying we'll resolve your issue asap and gave date till recently of 3rd Jan. I didnt receive anything on 3rd Jan and after that they are not responding to emails either.

Its is very disappointing that consumer are cheated in this fashion.

Thanks

Company: Bharti Airtel
Country: India

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