Airtel Prepaid
Prepaid Connection Disconnected

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Got two facilities on same ID Passport plus Photo Conversion of Airtel Prepaid to Postpaid and new Airtel Prepaid SIM Card Number 8826514316. Submitted a fees of Rs 49 for conversion, Rs. 25 for new Prepaid SIM and Rs. 110 for Recharge. The Airtel Prepaid 8826514316 has been closed without any information and recharge of Rs. 100 has also been deducted. Visited Kataria Communication, Airtel Center Vikaspuri regular for one month and also submitted ID again but no action.

We did not get any verification call at 8826514316 and not at our alternate number 9971976947. Still the 8826514316 has been disconnected. When I called 121 they said number have been permanently disconnected but why, what is the reason. If ID is not valid then why 9971976947 is working on same ID. We did not get any verification call on any number.

I called Nodal Officer. After waiting for 5 minutes, Shefali said that her computer is under upgradation call after some time.

IS IT THE WAY BHARTI AIRTEL TREATS THE CUSTOMERs. DOES BHARTI AIRTEL DOES NOT KNOW WHY A PREPAID NUMBER HAS BEEN CLOSED. DO WE EXPECT SUCH A WORST SERVICE FROM BHARTI AIRTEL. WHY IT IS. WHERE IS THE RECHARGE OF Rs. 110 AND WHY THE SIM HAS BEEN DISCONNECTED PERMANENTLY WITHOUT ANY INFORMATION.

I need my SIM working in next 5 days else I have to move to Consumer Forum.

Company: Airtel Prepaid
Country: India
Site: www.airtel.in

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