Airtel Prepaid
Poor service and wrong gprs charges

Im Joseph Dsouza my pre-paid mobile no is 9890995882 Im very disappointed by the kind of call center airtel is running I have been calling the call center for past 4 days regarding my complaint that im charged wrongly for the gprs connection. On the first day I called they said the line is down call us after 2 HOURS i CALLED UP AFTER 4 hours and explain every thing I get the same reply that call us after 2 hours. Then when I tried it was closed for the day so sms the complaint again no reply and I was continuously debited 11.99rs from my account and then again I called the next day One of your csr answered my call and put me on hold and never turned up. Then again I tried later one female picked up and she could not resolve the problem so I asked her to connect me to the supervisor She put me on hold and turned up with the answer that there is no supervisor right now we will call u within 4 hours and im still waiting for it.

Then today I called up a female answered my call and I believe that she must be the same girl when she heard my complaint she hanged the phone, then again I called up one guy picked up and I directly asked him to connect me to the supervisor or any one senior above you he said Im the one I have been working for past 6 months then I still insisted to connect me to the supervisor he put me on hold for 5 mins and never turned back the call got disconnected I m fed up. Very poor service!

Thanks

Company: Airtel Prepaid
Country: India

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