Tata Docomo
Poor Customer Service, False Commitments

Problem 1: I’ve logged a complaint about one of your customer executives who made false commitments and managed to get me a postpaid connection. There is no response on that since 10 days.

Problem 2: The plan that I chose is not the one that is reflected in my account. Logged a complaint on that too, but no response since 10 days.

Problem 3: The address verification has failed. Of course, it had to fail – since your executive lied about ‘no need of local address proof’. My outgoing calls have been barred. I’m a temporary visitor in Chennai (and yet your executive convinced and managed to get me a postpaid connection!) – and I have no alternate phone to make calls.

Problem 4: Executives give all wrong explanations to things that are happening to my account.

Company: Tata Docomo
Country: India

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