On 14th August I bought a one pre-paid Mobile SIM card (Number :9650978685) with life time validity from your Airtel relationship center (Super Technosys) located at Sector-4 Vashali Ghaziabad. I have submitted all the company required document at Super Technosys (Airtel Relationship Center). Given number were working fine for next 5 days (i.e. Till 20th August). On 20th of August I have received one Text SMS from the Airtel that your document formalities is not received. After receiving this msg all services (Voice & Text) have been withdraw with immediate effect. I called & logged the complaint at Airtel customer care (121) in this regard on 21st of August (Complaint Number :). Customer care executive told me that your application form is not received at Airtel (but i have completed all the formalities at Airtel relationship center at the time of SIM purchase) please do contact at retail shop from where you have buy this SIM.
While I connected with the Airtel Relationship center (Super Technosys Sector -4 Vashali Ghaziabad) on 21st of August they told me that your SIM has been damage that’s why you SIM is barred permanently you have need to re-install new SIM and all the service will start with in 48 Hrs on the same number (9650978685). I have reinstalled new SIM and again I have submitted all the documents at same relationship center (Super Technosys) on same day (i.e 21st of August 1800 Hrs)
I am very much disappointed because my mobile prepaid connection (9650978685) has been still in de-activated state without any of my fault & I have already completed all the formalities twice. Customer care cell is unable to tell me exact reason why my services has been disconnected and when these can be resolved
To resolve the problem I would appreciate your action which required to resolve my problem.
I look forward to hearing from you for resolution of this problem. Please contact me at 9650978683 by phone.
Yours sincerely
Bal Kumar katiya
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