Airtel / Airtel Broadband services
Fraud

CustomerCare

Dear Sir,

This is in reference to the Airtel Internet connection I had applied on May for my residence through the Customer Care (Airtel). I had selected Rs 899/= rental plan for Internet connection and paid Rs 500 to agent. While after 15 days due to some personnel problem, i made a request to customer care to cancel my connection and customer care executive promised me that it will be disconnected in 48 hrs and i will not be charged.

While my connection is continued by another plan without my information and i am getting charged for it. I call customer care several times and i told to disconnect my connection, they pledge every time but didn't disconnect my connection. Even, i told customer care to return of modem, telephone and wire. They have given me wrong address in sector 12, Noida. When i gone there, sector 12, noida subsidiary deny to accept it. I asked customer care again 5-6 times to send someone at my home. So, i can return modem, telephone and wire. They pledge me every time that there agent will come. But No, One came.

For the tracking of my case. Please refer my landline no. which i got with broadband services (01204230347).

Note: Customer care pledge me many times that i will not be charged after my first request of disconnection of broadband services.but they are continuously sending me bills and regular calls.

I hope you do the needful steps for me as quick as possible.

Please accept my complaint and reply to me.

Yours truly,

Vikas Verma

vikas_jss03@yahoo.com

9810883735

Company: Airtel / Airtel Broadband services
Country: India

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