Nokia
Incompetence of the Nokia Care staff and the degrading quality of Nokia handset

I purchased a Nokia 1650 set from Hotspot retail limited located at 0-92/5, Canara Bank Street, Munirka New Delhi. The phone worked fine for about 3-4 months after which it made me rue the day when I thought that buying a Nokia phone was a smart move. I have now spent a lot of time and money in going to and fro to the Nokia care centre: KN services, 34 1st floor corner market, Near chick fish, Malviya Nagar, New Delhi. The problem with my phone is that it doesn’t switch on in other words its dead. I have gone to the centre 3 times and left the phone for 15 days each time for repairing. Out of these 3 times I was informed that the phone was sent to the Nokia office 2 times for repairing and once the care centre took care of it. The last time I left the phone there was 12th Aug and I got the phone back on 27th Aug. Now to my dismay once again on 31st Aug itself the phone was dead again. Now I rushed back to the Nokia care centre for the 4th time where what I encountered was an utter debacle of the word Customer Care. 1st when I explained my problem and insisted that they acknowledge the fact that it was incompetence on their part that they could not repair the phone or that the phone was defective in the 1st place, I was asked to wait for 20 mins which is a routine. So after waiting I was passed on to a sweet talking customer care official who thought that my problem was a joke and was busy laughing with his colleagues instead of listening to my problem. He had no solution for my problem and was almost like a parrot with a few well rehearsed lines on top of that he was ill informed. I am a student and for me my Nokia phone is equivalent to what a blackberry may be to a high salary grossing executive. I then asked him that since I was without a phone for such a long time on account of the fact that my phone was in the centre most of the time, did they have any stand by which I could use since I have no other means of communication with my family. Now Mr. Nokia Care had the gall to laugh on my face and inform me that the stand by was only for the E series and the N series. I am not annoyed only by the fact that there is no stand by, since I am a rationale person who now understands that many people must be encountering the same problem with Nokia sets; however I fail to understand the joke that Mr Nokia care found funny. Nokia care has once again asked for 15 days time for repairing my phone the success of which is highly uncertain given their past record with my phone. They have sent the job sheet with the problem highlighted as a repeat job, to placate me but then they have already done this once before so what miracle will happen this time is beyond my comprehension. My job sheet no is 145433527/090901/37 dated 1st September; the ESN/IMEI no is 356859021690689. Once I could vouch for Nokia phones and recommended them to one and all but after this absolute tom foolery I am forced to give negative reviews about it and in fact go out of my way to tell one and all that Nokia Phones are not as good they used to be a couple of years back and the after sale service that they provide is a joke. Now I am at wits end about what to do as soon the warranty period of my phone will be over after which I will be charged for any repair, in fact now I am of the opinion that the Nokia people want to waste my time so that they can wash their hands by claiming that the 1 year warranty period is over and there is nothing they can do now, or will ask me to cough off some amount to repair my phone. Now the main question is “Why am I been so pigheaded about a phone that simply costs 1750 odd bucks? ” The answer probably is “I want value for every cent that I spend and that I will not tolerate injustice”. The last resort left before me is to go to the consumer court and ask for justice.

Company: Nokia
Country: India

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