Airtel Landline
Poor response to complaints and lot of ommmissions

I regret the day i applied for a airtel landline with broardband connection. First i was told that if you pay for 6 months in advance you would get one month free. I gave a cheque for 6 months rental and 1500 rs for wireless router installation. After a few days the application was brought back stating that the scheme last date was over and that we cant offer that plan. In any case as i was busy i told him to give me a connection on regular terms. I was promised that the router will be connected in 2 days. For nearly a month i was calling their customer care for the routers and they would just say that we will get it in a few days. After escalating the matter to their highest level by getting different numbers from their nodal officers the same was installed. I pity those who dont escalate.

The worse was yet to follow. I made my payment of their bill on 21-09-09 much before their due date (29th) vide their portal Airtel.in and the same was debited to my credit card account almost instantly and i got the alert from the bank. The transation id and full details were immediately reported to their customer care. The payment is still not reflected in their accounts and i am getting sms after sms and calls at my residence to pay for the same. This is causing lot of irritation and embarresment.my complaint number regarding this is 24680084 dt 23.09.09.My telephone number is 08042172360-k. I dont know how many man hours of mine would be spent on this. Till what level i would have to escalate this problem. Till today they have not been able to trace the payment.

One thing is for sure Airtel attidute is arrogant and implies that they just dont care for their customer.

Pradeep hiranandani

Company: Airtel Landline
Country: India

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