Airtel Post Paid
Poor customer service and complaints close without solving problems

Mobile 9963011414 - Complaints closed without informing customer repeated times - 33376567 - 30/07/10 & 33381206 - 31/07

In the month of April (complaint 40320108747) i was faced the problem, after several remainders and followups i get the statements.

Recently i was faced the problem to view the mobile TV on mobile and complaint raised the same in 121 customer care after that they had closed the complaint (forgot the complaint number) and said problem was solved without confirmation from me and without informing. After that i was raised the complaint again (refer sub line for complaint numbers) but till now this problem was not solved. I was changed my mobiles in twice for updated mobiles.

On 5th Sep'10, i was informed airtel customer care people regarding value added charges was incurred in my bill without using / operating mobile TV. But customer care people not interesting to solve or waive off the charges and not able to raise complaint also and not interested to escalate the issue to team leader or superiors.

What is going on your customer care, TRAI has given rights to close the complaints without solving or without informing to customers.

Company: Airtel Post Paid
Country: India

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