Airtel India
Failure to fulfill commitments

On July 9 I purchased one airtel world sim along with a prepaid

connection for my daughter from ARC@M-block Connaught Circus, Delhi

The staff there was very cooperative and efficient within 24 hours the

sim was fully functional and was very impressed with the services

provided by Airtel. To carry this good fortune further i decided to

change broadband connection at my residence from MTNL to AIRTEL and

the story begins. Here it is

1. I booked broadband connection for my residence, xxxxxxxxxxxx,

New Delhi 110015, in 1399 plan on July 15. Since i was migrating

from mtnl to airtel, on my request airtel number 011-45xxxxx6 was

reserved for me.

2. I was assured that the connection will be up and running by late

saturday (17-July) evening.

3. On saturday evening, DSA asked me to talk to AIRTEL staff Mr

Abhinav(?), TSM(?), 98xxxxx89. He told me that the telephone wire is

out of stock so the installation will take place on Sunday

(18-July).

4. On Sunday (18-July) I was told that DP is choked new DP needs

to be installed. The DP (RNxxxx706) closest to my house has only two

wires coming out of it. How can DP be choked?? strange!!!

5. July 19: Mr Arijit, Area Manager, 9810xxxx89 told me that

"It seems that the pair in DP reserved for the number is not working".

He also assured me that by 19-july, 1730 hrs they will inform me

the status. Unfortunately, i did not receive any Information from his

office till today.

6. The telephone numbers of Mr Abhinav and Mr Arijit were given by DSA

and the kind of replies i got from these gentleman were absurd so

decided to approach 121.

7. Complaint no 352xxx34 dated 19-july was registered with 121

with an assurance that within 24 hours the matter will be resolved

8. Complaint no. 35xxxxx dated 21-July was registered again with

same assurance as in 7.

9. Complaint no. 354xxx689 dated 22-July was registered and was

told that all three complaints are forwarded to back-end (???) and the matter

will be taken up on priority.

BTW the telephone number alloted to me 011-45xxxx16 is active and I am

registered with airtel.in. The wiring/instrument/wi-fi modem etc are

still pending.

This is very unfortunate.

Thanks and Regards

Sushil Lamba

Company: Airtel India
Country: India

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