IDBI
Servive issue

Dear Sir

Am Sourabh From Cochin, By mistake I have taken a mobile connection with Vodafone (Company Connection) around 5 months back with an average remittance of 1500 Rs per month. I have Activated 99 Rs plan (15000 local Msgs free) which was requested on 9th march as per the Promotional call from your Customer care . so on the basis of that I activated for the same

I as a customer never believed that that was a trap from your side end of the day I got charged for all the sms which I have sent around 650 Rs. So I contacted your customer service for the same and the person took my call said “Sorry sir it I was a system error” and he committed that I will get the revisal. On the basis of that I paid only the rest of amount ie 1200. On 9th April Evening Am surprisingly came to know that my “ SIM CARD REGISTRATION HAS FAILED” Which out intimating me at least. Am asking a simple question How can you justify your Punch line “ WE are happy to help you”? Its better to Rename it Happy to _uck You? Yes I mean it.

After all this troubles I contacted your Palarivattom Vodafone office for getting your Belated service, even I contacted the store manager also and she said the “When you are getting a communication from the Customer service (111) doesn’t mean that you have to pay only Rs 1200.” And she said 99 Rs Plan doesn’t mean all my 15000 local msgs wont be free and per day limit for my free Sms Bracket is 35 msgs only so i irritated again because they never mentioned the same before about this bracket.

Am asking a simple Question It this your Selling Technique? Take it from my heart this is nothing but cheating the customer.

Dear sir Am asking a simple Question. Which information We have to buy?

Am expecting a positive Reply from your side

Regards

Sourabh Surendranath

09745244007

Company: IDBI
Country: India
State: Kerala
City: Ernakulam

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