Idea
Prepaid to postpaid plan

Hello Sir/Mam,

Please help me, Idea made me frustrated.

I have been proposed to change my Prepaid Plan to Post-Paid by Idea Customer Care.

But they took almost 30 days, till today keeping money with them and all the documents, and no follow up.

I have no idea if they used my documents and my identity for another connection or other illegal Customer.

I called many a times their Executive but there is no positive response from them either they do not pick up or just say we are looking into this.

Her is the brief what all happened,

22 December: Idea Executive (Shawana) called up, proposed the plan, I said Yes I want that.

23 Dec>>Executive name as Devendra came colleted my Document, took the cash.

And till today there is no fooloup, I have to call them and there is no investigation, no process, no one picks up the phone.

Idea customer care ppl say its a Post paid team, problem, speak to them, I also tried that number but, i can only get Pre paid people.

After continus follow up, they sent me an email asking My Mangers working profile my comany Turnover and every damn thing they can ask.

Please help me to get my Money back/Documnets and and I want compensation or penalty to be charged for all inconviniet I have been casued.

Thanks in Advance.

I am reachable on 9990750243.

Atul

Company: Idea
Country: India

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