Bharti Airtel Limited
Wrong demand of bill

I had taken a telephone connection No 1143019036, ID No. 14571985 in the name of Aditi Mishra (my wife) vide application No.1669836 on 12/02.

This connection was taken mainly for the purpose of using broadband internet services. For that I had paid Rs. 1500/- (Recpt. No.541183 dt. 12/02) for the cost of Modem taken on ownership basis. It

On 13/03 I submitted application for surrender of the connection no. 1143019036 with a request to discontinue the service on this connection immediately. The application was duly received by Airtel, East Hub, Delhi center on 13/03 and cancellation request no was given i.e. 988722.

After 2 days I received a call from Airtel representative wanted to know why I was surrendering the connection. I said that I don’t want this connection since it has got no use for me anymore. However, the representative insisted on retaining the connection but I repeatedly denied it.

After some days when I logged in to check my Airtell bill for other telephone connections which I am using I was surprised to find that the telephone connection 1143019036 was still active. I immediately contacted Airtel customer service and asked why the connection was not disconnected and their reply was that the request for disconnection was again being forwarded. Up to many days I found that this connection was kept active and on my enquiry to customer service the usual reply was that they were forwarding my request for disconnection again.

I had made the bill payment upto last used period i.e. 17/03 vide receipt no. A8821251M dated 30/03. I was surprised to find the bill raised on me for the period after 17/03 which is totally uncalled for as this is a fault on the part of Airtel for keeping connection active at their end.

Therefore, I would request to take appropriate corrective action and withdraw the demand of bill payment for subsequent period i.e. after17/03 and issue me no dues letter.

C.A.M.K. Mishra

Company: Bharti Airtel Limited
Country: India

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