Idea Cellular, Bangalore, Karnataka
Balance Deducted without notice

Hi,

My Idea Connection number is 7353996264.

Rs.241 has been deducted from the account balance. Upon checking with customer care representative, they have mentioned that this amount has been deducted due to overuasge of GPRS crossing per day limit. But I am astonished that I have taken Rs.98 GPRS Pack which is of 4GB per month. And one more thing there is no where its mentioned that the per day clipping is 136MB. Even in idea cellular official site (GPRS Prepaid Plans) its not mentioned. Then why this deduction.

I have tried to register complaint using 198, but the representatives are simply disconnecting the call with out giving proper explanations. This happened more than 3 times and hence bound to register complaint here itself.

As I was unaware of this clipping, as a service gesture please revert this amount deduction. I will take care in future while using Idea GPRS, or else I'll be bound to change the operator.

Thanks & Regards,

Lumit

Company: Idea Cellular, Bangalore, Karnataka
Country: India
State: Karnataka
City: Bangalore

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