Idea Cellular
Bonus talktime not provided

Dear Sir/Madam,

I am using the services of Idea for a number of years and have recommended a number of people to use the same, but of late the services of this company have gone from bad to worse.

I had got my cell (9826873378) charged on the 19th of december under a scheme of full talk time for rs. 275 and under this the bonus talktime of rs 25.68 was to be provided after 4 hours. I have spent a lot of my time and mony to get this, but till date this has not been provided. I have spoken to the call center no 12345 two times (and even to Mr Deepesh, the supervisor). They claim it has been credited and provide a lot of useless details. This has happened earlier two times. Hence, i am compelled to put in the complaint. Although the amount is small, but it speaks a lot about the intentions of the company and their methods of generating profit. Just imagine the profit they will make by duping thousans of other such consumers. I now understand why they give bonous talktime after four hours as many people forget about it. This method should be stopped immediately and the full talktime should be credited immediately. With number portability around the corner, many people will switch companies who do not fulfill terms of agreement.

Company: Idea Cellular
Country: India
State: Madhya Pradesh
City: Bhopal

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