Idea Cellular
Sending VAS Texts

Hi,

I am an Idea Cellular subscriber residing in Delhi with Mobile Number 9891662081.My connection is in the name of RATNA BHATTACHARYYA.

On 21st of Jan, I started to receive some SMS's which were actually deducting my a/c balance. I called up customer services and they have informed that I got 3 promotions activated.

1.Vaishno Devi Pack 2.Combo Alert Pack 3.Dating Pack

1st 2 are costing me Rs.2/sms & the 3rd one is costing me Rs1/sms. I

I asked them to stop this services with immediate effect and they told me I should not be receiving any texts and will not cost me a fortune.

Soon after that I received those texts again and it costed me as well. So far it has taken away Rs.15 from my a/c balance.

When I called up customer services, I was informed that they are still activated. I asked them to disconnect the services they told me it would be done. I called again to confirm it and they have hung up on me which was completely preposterous when it comes to providing excellent customer services.

I had a word with Ravindra Kumar Singh (Floor Support Supervisor) and he guaranteed me that it should be stopped by 25 Jan. But even though it gets stopped I already lost my money. I anticipate that the total loss could be somewhere around Rs.30 so far. Apart from that the mental agony I have gone through it was completely out of proportion.

I hope that as a customer I was not completely been played around. I expect that if you can take some steps against these kind of unreliable business practices.

Company: Idea Cellular
Country: India

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