Idea Cellular
IMS night plan activation without confirmstion

I am a subscriber of Idea Cellular & have a mobile no. 9911860707 for which I have never requested for any "IMS Night Plan". To my surprise this service is activated since 5 April and Idea is charging an amount of Rs. 199/- per month since than. In my May bill I found these charges and contacted customer care. (I didn't received the hard copy of my April, May and Jun Bill) I talk to the executive about it and he assured me to pay the present bill in full. And he forwarded the request for deactivation of IMS Night Plan and reversal of it's charges. To my shock today I again received my Jun bill without reversal and Rs.199/- is again charged in this bill as well. Today I talk to the Customer Care Executive, Floor Supervisor and the Manager. There approch to me was totally Non-customer Friendly and they refused to look into this matter and refused to Refund charges which I have paid since last three months. My request is to help me to get the paid amount - back.

Company: Idea Cellular
Country: India
State: Delhi

  <     >