Idea Cellular
Recharge amount not updated

My account balance is not updated till date. No one has replied to my mails which I had send to the customer care, Idea's nodal & Appellete authority. I have had similar problems with Idea eailier also. Idea truely sucks.

I recharged my account through net banking at 5:57 PM on saturday 9/10. I got a message from Idea saying that your money has been transferred successfully and it is being updated in your account. I waited for half an hour but my phone was not recharged. I called up the customer care (198). This is what happened :-

Customer care executive 1 - He said I can not help you call 12345 for information.

I called 12345 - that call is charged so I was not able to talk to 12345.

I called up 198 again :-

Customer care executive 2 - Said that he can not help. Asked me to call 12345 .I told him I dont have balance. He then told me to call some other number (I am still wondering what that meant). I asked him which number. He said Airtel, vodafone (maybe he meant that you should buy another number because Idea will continue to be a pathetic service provider). He suggested another solution that go and get your phone recharged again and then call 12345 - Now that is interesting - first you dont recharge my account and then tell me to recharge my account again. Good. well done!! nice sales gimmick. If you guys think that you are the only service providers that I can bet you are mistaken. He disconnected the phone.

I decided to give a complaint and get a complaint number so I called up 198 again :-

Customer care executive 3 :- He told me it takes a maximum of 2 hours for the amount to get credited if recharged via net banking (finally a break I thought). He assured me that my phone will be recharged in 2 hours. He gave me a complaint number :- 1-11016548588.

After approximately 3 hours nothing happened :-

Customer care executive 4 :- I told him the problem. Now he tells me that it takes 24 hours for the amount to get credit. I told him to write another complaint and asked him if I can talk to his senior (complaint number :- 1-11020215744). He forwarded the call to his senior.

Senior executive :- Don't know how senior he was but now he told me that it will take 48 hours for the amount to be credited.

Company: Idea Cellular
Country: India
State: Goa
City: North Goa

  <     >