Idea Cellular
Charged for unwanted packs

Sir, few days back i.e. on 26th of august i got to know on checking of my balance that Rs.10 have deducted. I called customer care and they said that i have subscribed for game pack on internet on 24th of august. i don't even have a multimedia set, then how can i surf on net and apply for game pack. nothing happened and i had to forget my balance. then. yesterday afternoon, i got a call from company, i picked the phone and kept it aside while i was having lunch. Automatically, after some time phone got cut and i received a message that i have been deducted rs.10 for some Masti pack. i didn't press any button as i have a security lock on my phone in which, when i receive a call i cannot press any button without opening the lock which i didn't. i called customer care and a gal named Reema assured me that bal. will be refunded for which i have to call after 2 hours. after that, they didn't even receive my call at customer care. i went to local showroom in my city NARESH COMMUNICATION at KAMLA NEHRU NAGAR, JODHPUR. they said that they are not having any information about any deductions. i went to the same showroom today morning and he was talking to me in such a nonsense way. he was not eve having any information regarding my no. and said that i have been charged rs.30 instead of rs.10. i have been feeling so much inconvenience. the showroom in my city is also 5-6kms away from my home.

Kindly do something. my mobile no. is - 919694167171.

your's faithfully,

LALCHAND.

Company: Idea Cellular
Country: India
State: Rajasthan

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